Refund policy
Return, Replacement & Refund Policy
At Prathami X, we are committed to delivering quality products. Every order is carefully inspected before dispatch.
7-Day Replacement Policy
We offer a free replacement if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a manufacturing defect.
- Items are missing from your package.
Please contact us within 7 days of delivery.
How to Request a Replacement
To help us process your request quickly, please email us with:
- Your Order ID
- Clear photos of the product
- Photos of the outer packaging
- An unboxing video (strongly recommended for damaged or missing-item claims)
Once your request is verified, we will arrange a replacement at no additional cost.
Replacement Is Not Available For
- Change of mind
- Incorrect product ordered by the customer
- Damage caused by misuse or improper handling
- Normal wear and tear
- Products that have been used beyond inspection
Returns & Refunds
As a small business, we currently do not accept returns for change-of-mind purchases.
Refunds will be issued only if:
- A replacement cannot be arranged, or
- The order cannot be fulfilled, or
- A refund is required under applicable consumer protection laws.
Contact Us
For any questions regarding your order, please contact our customer support team through the contact details provided on our website.